Whenever humans come together there can be a need for conflict resolution to help get things to work properly. Conflicts tend to arise and can be handle in different ways, more or less effective such.
One of the advantages of conflict resolution is to get a third, outside perspective on things. Some times there can be so much emotion involved in the communication that it tends to get locked up. Then it can be useful to mediation help.
Sometimes the conflict resolution can be quick and sometimes it will require a longer effert over time. Which ever the case for it to be succesful the involved parties need to exhibit the willingness to reach a solution. If there is a will, there is most of the time a way.